Allow consumers to open support tickets in Gorgias via texting a trigger keyword to your Voyage send phone number. Use the Gorgias dashboard to communicate with consumers back and forth via SMS.
You can leverage the Gorgias / Voyage integration in the following ways:
- Make a top impression with your consumers directly through text message conversations
- Allow consumers to text a keyword such as “ASSIST103” to open a support ticket in Gorgias
- Reply to these support tickets directly in Gorgias which sends an SMS to the consumer on the same phone number they receive marketing messages
Benefits of integrating with Gorgias
A challenge with customer support these days is it has become robotic. Finding how to contact a brand can be often difficult for customers. Then the back and forth can get lost in a swamped inbox. Now with Gorgias x Voyage, you can communicate consumers where they pay attention (SMS), reducing friction and increasing brand loyalty.
Setting up the Gorgias integration
Note BEFORE starting: Please ask customer support to provide you with your PERSONAL ID, you’ll need to sub it into this URL: https://test-integrations.voyagetext.com/api/gorgias/[PERSONAL_ID]